Privacy Policy

Welcome to Queenora Jewellery (“Queenora”, “we”, “our”, “us”). Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit www.queenora.in or use our related services.

1. Information We Collect

We collect information to provide you with a secure, personalized, and efficient shopping experience.

• Personal Information: Name, email, phone number, shipping/billing address, payment details (processed via secure gateways).
• Automatically Collected Data: IP address, browser type, device info, pages visited, and cookies for analytics and personalization.
• Third-Party Sources: Payment processors, delivery partners, and social media platforms (if you log in or connect via them).

2. How We Use Your Information

• To process and deliver your orders efficiently.
• To send order confirmations, shipping updates, and customer support responses.
• To improve our website, product listings, and customer experience.
• To provide personalized recommendations, offers, and marketing (only with your consent).
• To prevent fraud, ensure security, and comply with applicable legal requirements.

3. Data Sharing & Disclosure

We do not sell or rent your personal data. However, we may share information with trusted third parties strictly for operational needs:

• Payment gateways for secure transaction processing.
• Shipping and logistics partners to deliver your orders.
• Analytics and marketing tools to enhance performance (non-identifiable data only).
• Legal authorities, if required by law.

4. Data Retention

Your information is retained only for as long as necessary to fulfill your order, provide customer support, or comply with legal obligations. You can request deletion anytime by contacting support@queenora.in.

5. Cookies & Tracking

We use cookies to remember your preferences, maintain your shopping cart, and analyze website performance. You may disable cookies in your browser settings, but some features may not function properly.

6. Payment Security

All online transactions on Queenora are processed via secure, encrypted payment gateways (like Razorpay or Paytm). We do not store your complete credit/debit card information.

7. Your Rights

• Access or correct your personal information.
• Withdraw consent for promotional communications.
• Request data deletion or account removal.

8. Data Protection & Security

We implement industry-standard encryption, firewalls, and security protocols to protect your data. However, please note that no online platform is completely immune to security risks.

9. Third-Party Links

Our website may contain links to third-party websites or social media pages. We are not responsible for their content or privacy practices. Please review their privacy policies before providing any personal data.

10. Updates to This Policy

We may revise this Privacy Policy periodically. Any changes will be posted here with an updated “Last Updated” date.

11. Contact Us

For any questions, concerns, or data-related requests, please contact us at:
Email: support@queenora.in
Website: https://queenora.in
Location: Delhi, India